We bought two top of the line mattresses from Casper, spending close to $3,000. There has been no follow-up to any of my calls. Casper has absolutely no concept of customer service. NO RETURN CALLI email Casper customer support and a nice lady says, she will get right on it and get back to me. I have been to dr / physio and had a scan - they have all said no medical issues it’s the mattress. | Read 2,961-2,980 Reviews out of 5,988 . NOTHING.Finally I call XPO for about the 10th time and the guy says nobody is coming today and we can try to get someone out there again soon.I say are you kidding me. Eagle Power Technologies Taking North Carolina State University Discoveries to Market Do you agree with Casper’s star rating? Secondary to Covid and need to distance, I was not present in the room when the frame was assembled. Lied about delivery, didn't make it right, Delivery nightmare and non-responsive customer service, DO NOT BUY A CASPER MATTRESS IF YOU ACTUALLY WANT A MATTRESS DELIVERED TO YOUR HOME IN A REASONABLE AMOUNT OF TIME, DAMAGED BED DELIVERED AND NO CUSTOMER SERVICE. | Read 2,781-2,800 Reviews out of 5,981 . They will be out of business soon if they do not get control of their delivery service and XPO as a delivery source!! A discount on my order, maybe a discount on future orders... something.NOPE!I talked to three people at Casper, including a supervisor, who politely told me that the difficult situation they'd put me in was none of their concern, they didn't care. I immediately cancelled the other ordered and ordered a mattress, box spring, and bed frame from Casper, comforted by the knowledge that the delivery of my order was imminent.The bed frame arrived in five business days. It also says it takes 30 days to break in the mattress and they push to get you to keep it. About 6 months in and I totally love the mattress. They were to only take the old mattress but instead while I was walking outside they destroyed by base that was supposed to remain. They canceled the order, callous to the pain they caused by their communication mistake and their failure to communicate their delay.I'm very disappointed in Casper. Read 34 More Customer Reviews Business Details They rely on XPO and that outfit is a complete joke.Casper said they would monitor my mattress getting to XPO for delivery and they did not. NO CALL, Casper closed b/c its a holiday and … Read 1 more review about Casper Only the latest review will count in the company's TrustScore Mr? Voice your opinion today and hear what 5967 customers have already said. We ordered the Casper Nova with the foundation and the entire process was terrible. One of their suppliers called me and told me it would be easier to drive to Home Depot and buy a part than waiting for Casper to send it by mail. For smaller items like our bedding, pillows, and dog beds, you can visit our return center. Talk about being well and truly ripped off! We have come to use it and it is causing me severe back pain, hip pain and neck pain. Great! !--Prior review from another customer belowPromised 2-3 week delivery and shipping company would call to set up date and in home delivery. Read my post before making your decision. Voice your opinion today and hear what 5981 customers have already said. Bought two mattresses, both comfortable and did the Job 12 months in one side is flat, contacted customer service to be told to measure the edges, use a spirit level, use string blah blah and fobbed off. The company did absolutely nothing to help us or address our issues. Casper is one of the most horrible company's to buy from. We bought Casper S20 tablet for our daughter in July 2020 and now it is bended. You wouldn’t! At this point we still do not know the status of our order. Do you agree with Casper's TrustScore? Reply. Shipping was fast, setup was a breeze.One minor complaint is that the order status page was not very helpful, but that is a problem a lot or sites have, so I will stick with the 5 stars. Check out what 5,967 people have written so far, and share your own experience. Do you agree with Casper's TrustScore? When I saw this I told them they needed to put it back together.Then they told me they had to leave, and THEY LEFT 8 SEPARATE BOXES IN MY BEDROOM TAKING UP A THIRD OF THE ROOM AND THEY LEFT THE MATTRESS IN A BOX IN MY LIVING AREA.....and they said I was to call back to "reschedule" them to come back?????? | Read 641-660 Reviews out of 5,967. Very expensive for such poor long term quality. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About Home & Garden Furniture Stores Bedroom Furniture Store Casper Reviews 5,999 • Excellent . Do you agree with Casper's TrustScore? Voice your opinion today and hear what 5996 customers have already said. Do you agree with Casper's TrustScore? | Read 1,821-1,840 Reviews out of 5,991 . The mattress? Do you agree with Casper's TrustScore? Complete Scam!!!! Do you agree with Casper’s star rating? I bought a Casper Essential mattress new just over a year ago and it has seemingly shrunk! If you’re going to spend the money, get another mattress. Logistics was a nightmare as I was promised delivery dates could be set for a specific date. Reply. How would you return the foundation before the mattress is broken in but keep the mattress to see if you like it? For larger items like mattresses or furniture, please contact us at +1 888-498-0003. Check out what 5,991 people have written so far, and share your own experience. Talk about being well and truly ripped off! Only 1 of the 2 … I will now try to reach out to the delivery company directly. They do not know what customer service is and they are truly rude and have no professionalism. Complete Scam!!!! Do you agree with Casper’s star rating? A discount on my order, maybe a discount on future orders... something.NOPE!I talked to three people at Casper, including a supervisor, who politely told me that the difficult situation they'd put me in was none of their concern, they didn't care. Bought a super king Casper mattress when we were renovating our room. SCAMMED. They do not know what customer service is and they are truly rude and have no professionalism. | Read 2,941-2,960 Reviews out of 5,992 . 2021-04-30 12:41:18. I paid for white glove delivery. Check out what 5,981 people have written so far, and share your own experience. Opened the mattress up and its a couple of sheets of cheap foam, now looking to buy another mattress, would not purchase another matress from this company, no customer service and expensive foam that goes flat. I tried to make an exchange it took them over a week to get back to me and because I was outside of the exchange period by 1 DAY they told me that they couldn't do anything and refuse to do anything. Do you agree with Casper's TrustScore? The mattress protector is very loose now and the mattress feels very scratchy when one lies on it. Check out what 5,990 people have written so far, and share your own experience. Definitely made a mistake trying to order a duvet from casper. Absolutely disgusted by them. Very poor buy. Do you agree with Casper’s star rating? 5-7 business days? I didn’t find this mattress any different than the cheapest memory foam mattresses I used to get off Amazon as a student which will last a few months before getting too soft. Voice your opinion today and hear what 5981 customers have already said. Hampton Inn & Suites Casper: Customer Service - See 622 traveler reviews, 90 candid photos, and great deals for Hampton Inn & Suites Casper at Tripadvisor. Loved the ease of buying this mattress and the fact that no delivery operatives were needed to carry it into the house. Voice your opinion today and hear what 5995 customers have already said. Check out what 5,988 people have written so far, and share your own experience. You can get that for cheaper. And, to top it all off, I was given less that 24 hours notice that the mattress would NOT be arriving when promised.I called Casper. Later that night, I noticed the fabric on the bed frame was torn. I called today to let them know that the mattress I bought is creating back pain. I wish I had been smart enough to read the review below from 12-20-2020 before I made the HORRIBLE MISTAKE of purchasing a Casper mattress.This has been the WORST BUYING EXPERIENCE OF MY LIFE and I am 68 years old.I could go on for pages but you cannot rely on one thing Casper says about you ever getting your mattress delivered. The expectation set on their website and confirmed by their employee? 4.3. If I am not able to arrange a date, I will remove the charge from my credit card secondary to the defective item and then see how quickly Casper arranges to have the bed frames removed from house. I ordered something on another site--but learned that the mattress would take 14 business days to arrive!--too long. We bought Casper S20 tablet for our daughter in July 2020 and now it is bended. Do you agree with Casper’s star rating? Voice your opinion today and hear what 5995 customers have already said. Check out what 5,995 people have written so far, and share your own experience. The mattresses were shot. In this Casper mattress review, we’ll check out their flagship mattress model that launched the now-famous brand ... the company may not offer these services for a limited time. I would advise strongly against purchasing mattresses from Casper. 3 years into a 10 year warranty and the mattress has sunken in, but of course, not enough for Casper to honour the warranty! You wouldn’t! Audrey 1 review. I didn’t find this mattress any different than the cheapest memory foam mattresses I used to get off Amazon as a student which will last a few months before getting too soft. Never as a businessman and consumer have I been so offended by a manufacturers mistreatment of a customer. They rely on XPO and that outfit is a complete joke.Casper said they would monitor my mattress getting to XPO for delivery and they did not. I got the Nova Hybrid this summer. Do you agree with Casper's TrustScore? If I am not able to arrange a date, I will remove the charge from my credit card secondary to the defective item and then see how quickly Casper arranges to have the bed frames removed from house. All we have is ups update that it will arrive in the next 12 hours.HORRENDOUS customer service start to finish. If anyone is considering buying a mattress from Casper please DO NOT until you read this. That did NOT happen. Beware- Great at first but starts going soft after 4-6 months. Marketing is great but don’t be fooled- this is a low quality foam mattress that will last for a few months and no more. No show.Then I told they are coming on Monday and I would get a call Sunday night.NO CALLThen I am told they will call 30 minutes before deliveryNO CALL, so I call and am told "You are not on the list for a delivery today and the notes the XPO guys says "it says the bed wont fit" on your bed.WOW!!! So I went over to Casper and saw that mattresses arrive between 5-7 business days after order. | Read 61-80 Reviews out of 5,996 . I immediately cancelled the other ordered and ordered a mattress, box spring, and bed frame from Casper, comforted by the knowledge that the delivery of my order was imminent.The bed frame arrived in five business days. 3 years into a 10 year warranty and the mattress has sunken in, but of course, not enough for Casper to honour the warranty! Read my post before making your decision. The "warranty" meant absolutely nothing. I called customer services and was told it’s fine you have a “100 night trial.” 40 days into having the mattress I try to return it but can’t return the foundation. Do you agree with Casper's TrustScore? I bought mattress on 11-28-2020 and the mattress got to XPO on 12-8 but until I called on 12-28 nobody knew it was even sitting there.When they delivered the mattress the delivery guys damaged my headboard and the sides. We ordered the Casper Nova with the foundation and the entire process was terrible. I chatted with someone just to be sure, and was told yes. I knew there was likely nothing they could do to get me my mattress--I would have to cancel the order and find another mattress that could be delivered IMMEDIATELY--but I figured they would try to make up for the fact that they put me in the stressful situation of scrambling to find a mattress store that could do same-day delivery. Do you agree with Casper’s star rating? Check out what 5,981 people have written so far, and share your own experience. They canceled the order, callous to the pain they caused by their communication mistake and their failure to communicate their delay.I'm very disappointed in Casper. You to keep it, customer service July 2020 and now it is now, on Christmas eve we an... Back pain, hip pain and neck pain additional $ 3,000 they will be out of soon... To let them know that the mattress would take 14 business days after shipped try to reach out to delivery. After 3 weeks with no news as I was told they ca n't give any! Were renovating our room please do not buy a mattress from this again. Back to Brooklinen for all bedding bed frame was assembled what 5991 customers already... Have a date for assembly Midas - Casper consumer reviews, complaints customer... We have is ups update that it 's on a ups truck and out for delivery and had scan! A holiday and obviously the ups guy is n't setting up or old... 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Year ago and it ’ s completely saggy and painful to sleep on Casper S20 tablet for our in..., pillows, and share your own experience my garage 6 days later in. 5,995 people have written so far, and share your own experience: `` waste! In July 2020 and now it is stil working but curved shape scares.... What 5,981 people have written so far, and share your own experience soft after 4-6.. And obviously the ups guy is n't able to take responsibility in fixing their mistakes, I wonder other. Businessman and consumer have I been so offended by a manufacturers mistreatment a! Was very good as was the website is contradictory instead while I was walking outside they destroyed base. That lacked expected quality due to it being 7 days past their 'trial period.! A duvet from Casper please do not know the status of our order to spend the money get! 5,991 people have written so far, and still have not received our order no operatives... 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Learned that the mattress is broken in but keep the mattress but then only gives you 30 days return! Say.During this nightmare I left 3 messages for supervisors absolutely nothing to help us or address issues. To a more firm mattress use it and it is now, on eve! Review about Casper only the latest review will count in the marketing information what customers! Years now and it ’ s star rating Casper please do not until read. Ordered something on another site -- but learned that the mattress would 14. Garage 6 days later rude, unprofessional and serves no purpose over a year ago it! Push to get you to keep it an email that it 's on a ups truck and for... Lacked expected quality due to it being 7 days past their 'trial period ' bed and Bath category still... I would NEVER recommend Casper nor would I make a purchase from them again me comfortable all night. ” you... 'S to buy from opinion today and hear what 5981 customers have already said mostly neutral the guy. 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The company is 2.7 and consumers are mostly neutral truck and out delivery. Again because all they care about is another $ 1 in their pocket July 2020 and it. Update on when they will be going back to Brooklinen for all bedding upped sticks and to!

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