• If you have a repeat NHS prescription, please allow plenty of time to order your next one. Our pharmacy teams are working hard to provide your prescriptions, so at times you may need to wait a little longer than usual. Visit our NHS prescription charges section for information on prescription prepayment certificates, who gets free prescriptions and penalty charges. Complaints. COVID Vaccination Steward Support: Volunteers will support the safe movement of patients around vaccination sites. IF YOU ARE UNSURE PLEASE CALL 0808 196 3382. The NHS Electronic Prescription Service (EPS) means a number of GPs in England can now send prescriptions instantly to any pharmacy of your choice. The NHS Volunteer Responders programme was set up by NHS England and Royal Voluntary Service, working in partnership with GoodSAM to develop flexible, app-based volunteering. If you have to pay for prescriptions while you're waiting for details about a new PPC and need to apply for a refund, ask the pharmacist for an NHS receipt (FP57) so you can claim back the cost. free NHS dental treatment free NHS sight tests free NHS wigs and fabric supports help with the cost of glasses or contact lenses refunds of necessary travel costs to receive NHS treatment If you get Pension Credit Savings Credit on its own, you are not automatically entitled to free NHS prescriptions. Other ways to contact 111 if you have a hearing problem or need help in other languages. A free wellbeing support helpline on 0800 069 6222, operated by the Samaritans and available from 7am – 11pm, seven days a week, providing confidential listening from trained professionals. Benefits of the service • No paper prescriptions : You won't have to worry about keeping track of bits of paper Your PPC must cover the date you paid the prescription charge. The Prescription Medicines Order Line is busier than usual due to an increased number of people trying to call to order their repeat prescriptions. You will find these clearly presented below for your convenience, as well as listed within our detailed online shop pages where you can check details and product features. You can claim for the refund of prescription charges up to 3 months after paying. Prescription charges may still apply. This website only stores the cookies that are needed to make it work. A pharmacy/GP surgery/NHS site requiring the collection and delivery of many prescriptions/supplies is NHS Transport Support. If they can't resolve the issue, our advisers will help you with the next stage of our complaints procedure (PDF:131KB). * Participating surgeries only. A 24/7 text alternative to the above helpline - NHS staff can simply text FRONTLINE to 85258. NHS Help with Health Costs Bridge House 152 Pilgrim Street Newcastle upon Tyne NE1 6SN. 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