I notice Costa seems to be part of the Nestle group, so am surprised they work so poorly with our Nespresso machine. Today my experience was very different the manager was extremely rude and patronising, I had difficulty using the costa coffee app, I sorted out my password, showed the manger the app and asked for a little help to order my coffee at the fabulous price of 50p ( great offer). 1675 MacArthur Blvd. United Kingdom - LU55YG. My email is [protected]@live.co.uk Copa Airlines Customer Commitment Policy and Benefits It is the customer’s engagement or continuous obligation that helps you to get a refund for the same flight soon. Discuss the issues you have had with Costa Coffee and work with their customer service team to find a resolution. The Veolia team is working hard to maintain our front line services for both our residential and commercial customers at this time. However, please be aware that due to the current high volume of contacts, you may experience a long wait, therefore we recommend you explore the rest of the FAQs section or complete the contact form in the first instance. because milk left out all day can contribute to food poisoning. I purchased the drinks at the Costa Coffee at the Albert Dock. Get to work, about to eat my bap and there is mold on the bun!!! Curaçao +1. Drop us a line. Box 1734Atlanta, GA 30301. [protected] Any questions? Makes me feel sick just thinking about it. The main issue is I am a lot of pain due to the burn and subsequent blistering. Thank you for your patience and understanding. Costa Coffee has an average consumer rating of 2 stars from 260 reviews. Call or Submit a ticket. For the best experience on our site, be sure to turn on Javascript in your browser. Contact Please be advised that delivery timeframes for UK Orders are currently 3-6 days . I have been told today that when your stores reopen indoors you will be requiring photo ID to enter. I have ordered salted caramel frostino's from yourseleves for quite sometime. *This promotion is open to new & existing Costa Coffee Club App members who are England, Wales and Scotland (excluding N.I) residents. JavaScript seems to be disabled in your browser. I was charged twice for the same order. Closing time: Can't go wrong with the drinks One service in particular I'd like to highlight was when I visited the Costa in Rochdale on kingsway. I have been a regular costa customer for years now!! Today 18/12/2020 I was with a friend for a coffee at Costa within Next Coatbridge. I was luckily enough to see the mold before eating the bap itself!!! What about the rest of the food sat there with it? English. Costa Club information. California HQ: 336 East 17th Street #203 Costa Mesa, CA 92627. Costa Mesa, CA 92626 USA. Can you explain why its shut 9minutes early please? Thanks My husband and I visited your drive through costa in slough this morning we had popped out to get some essentials and thought we would treat our selfs to breakfast a bacon bap and coffee, however are outing was cut short the lady severing us through the drive through passed my husband the 2nd coffee and the lid wasn't on properly this resulted in the whole coffee going all over my husband burning his leg and all over our expensive car! I await your speedy reply. 25 points earnt, no receipt just the payment on my Apple pay and Costa app. costaclub.europe@costa.it. The staff are brilliant, they are friendly, always take time to have a quick chat, and as I’m a regular will have my order ready or on the go before I even order it. - Contact information. Corporate Office. Find contact information for CoStar – Locations and corporate headquarters, local representatives, customer support, billing questions and sales. There is some slight activity coming from this company when it comes down to resolving complaints, but so far it's neither timely, nor relevant. Please go to https://www.costa.co.uk/faqs or submit an email inquiry at https://www.costa.co.uk/contact-form/. Then today I visited with my daughter to the same shop and went to put my sugar into my coffee at a table and was told it was the wrong table and that people coming in needed to go that direction. It is safe to say that I will not be using the costa store that I have used for the last 7 years again. Could you please confirm if this is true? We now have approximately 8 boxes of Costa pods which are no good and have not used. It states on the door that shop closes at 18.00! The cashier didn't seem to think much off it !! Lucky my husband wasn't badly burnt however he was badly shaken up and we were both upset. Costa Employee Reviews about "customer service" Updated Feb 1, 2021. Kind regards and all i was offered was a cup of cold water and an alcohol wipe! I would go so far as to say my daily morning visit to Costa would set me up for the day. Richard Stinton. (ii) contact Customer Services by telephone on 0333 003 5883* Option 1 between the hours of 9am and 5pm on Monday to Sunday or by e-mail via our contact form. My partners flat white was also cold on 2 occasions. However, given the current on-going situation, please bear in mind the additional traffic that we are experiencing at this time may mean you wait a little longer than normal. Thank you for reaching out to Coty. On Xmas Eve two other family members along with a queue of other customers were left waiting for up to twenty minutes whilst other customers who entered later and had ordered on the app were immediately served. 19/12/20 while on a walk, I used the mobile app to pre order from... Hi, I would like to log a formal complaint as (1) The coffee lid was not secure when served and (2) the staff were unable to offer any first aid (there were no gel packs etc. COSTA and COSTA COFFEE are registered trademarks of Costa Limited. This was very worrying as her small son likes to have a little sip of coffee as he loves the taste and could have choked on it. Get contact details, videos, photos, opening times and map directions. by ordinary/registered mail to Costa Crociere S.p.A., Piazza Piccapietra, n. 48, 16121, Genova (Italia). Rates vary depending on provider). a male staff member holding the door closed and locked. Costa Del Mar Scan the Costa App when you buy any Costa Ready-to-Drink coffee in a can, At Home roast & ground coffee or, Nespresso® compatible coffee pods or Tassimo compatible coffee pods from a participating GB Costa store on Thursday 29th April 2021 for 50p. You can reach us using one of the contact methods below.Please note this webform is for U.S. and Canada customers only. Thanks, They knowingly allowed cold food to go out - Sandra Jervis. www.costa.co.uk. We bought them from Morrisons as they were on offer at £2, reduced from £3, but now we wish we hadn't, as the last two boxes have contained several duds. We sat in for coffee but once we left Costa, we instantly became aware of shooting pains in our abdominal area. our car is ruined we have been told it's going to cost £60 to get the seat cleaned . My car is also in need of a valet due to the smell of coffee + milk and my suede training shoes have a dark stain. Burnt whilst being given my coffee due to inadequate securing of lid, missmiggy — Newcastle upon Tyne, United Kingdom, Machineisbroken — Liverpool, United Kingdom, Duvid — Southend-on-Sea, England, Essex, United Kingdom, Grant Robertson 100 — Dundee, Scotland, Tayside, United Kingdom, Richard Stinton — Leeds, England, West Yorkshire, United Kingdom, unable rto give staff tip... as it must go to some africian charity to build schools, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Contact by chat or email Legal notice Iberostar Hotels & Resorts is a leading hotel chain that is committed to developing a responsible tourism model, focused … Your staff did not have a book and didn, t know what to do, in the end a staff member used her own phone, which if there was a positive test I wouldn, t know Hope to hear from you ASAP webmaster@costa.it. We have not experienced this issue before or since with other brands. Costa Cruises is here to help you make your booking, answer any questions you may have and clear up any issues. I'm sitting in my car outside Costa coffee at 17.51pm and the drive thru has the metal barrier across, I can see a car still in the drive through. To find a customer service phone number in your country, please click a region and find your country. Our team is happy to answer your questions about licensing and technical issues. They were always happy and built great relationships with customers. My first bad experience happened when my friend and I asked for some sugar whilst our coffee was being prepared and was told by a male member of staff that he only had one pair of hands! I really don't believe this and think that this branch needs to be investigated as it is not in the spirit of the Costa 'offer' that customers are not able to use points or benefit from any special offers. Storage and handling is clearly not managed properly. Share on Facebook; Corporate Office 8180 Greensboro Dr., Suite 600, McLean, VA 22102 Phone: 571.343.5118 Fax: 703.496.9664: West Coast Office 1675 Scenic Avenue, Suite 200, Initial Costa Coffee complaints should be directed to their team directly. Miss L Miller. Click here to enter your country of residence's Costa Website. I'd like to know how this is going to be sorted. Below is a list of links where you can find information and e-mail addresses you can write to for whatever you need. A few days before Xmas a customer who arrived after me and entered using the COVID prohibited route was served immediately leaving me waiting. Booking.com B.V., registered in Amsterdam, provides an online accommodation reservation service. Great customer service Burrfields Road, Portsmouth branch The Costa on Burrfields Road, Portsmouth is great. Contact Us Info. It is the owner, controller and manager of the website, www.booking.com. More than just a customer, each and every explorer who buys a pair of Costa sunglasses is a member of a tight-knit community. We hadn't had anything to eat in store just the coffee but we felt awful after it. Rude staff - Costa Coffee King Street, Maidstone. +44 333 003 5883 (Customer Service) Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis. If this is the case I will no longer be using your cafes or even takeaway. Web site support. Disgusting - What on earth is the rest of the food like?! And a community that adventures together takes care of its own. Costa Cruises is here to help you make your booking, answer any questions you may have and clear up any issues. Ordered Oak milk latte, sugar free caramel shot and a sausage bap. Let alone food hygiene!! All rights reserved. 877-77-COSTA*. Please contact me at the above address and I will provide more information needed. There are lots of coffee shops in Maidstone and I don't think I will be choosing to visit this shop anytime soon. Call Us Toll Free. iwould not be allowed on the premises to drink my coffee. I would appreciate your feedback I would expect a drink that costs nearly £4.00 to come correctly. £5.41 all together. Thank you Sam @Costa Rochdale kingsway. since i dont have this on my phone believe it or not my phone is for ringing people or texting. info.europe@costa.it. Internationally, Booking.com is supported by various local companies – below, you can see the list of our support companies worldwide. We’re always excited to hear from Costa fans in every corner of the watery world. I am actually raging, as I have just accepted all conditions on the app to get the costa app, and it all was for nothing!!! ... United Kingdom +44 (0)344 800 2400. Please review our Customer Service featured articles and self-service options which may be helpful. Español. Contact Costa Sunglasses customer service. I'm not sure if perhaps the milk was off but for the remainder of the day we have felt sick, in constant pain and feeling awful. If you click on where it says email in blue (in the,link given above) and then pick a subject it will take you to an online form ready filled out with your email address and user ID and when you fill it in and send, the email is sent to customer services who will respond within 48 hours Have a question about Costa? The staff working here knowingly cooked hot food and drinks and allowed it sit on the side for over 30 minutes before it even moved - this isn't fresh this is stale and stone cold and as far as I'm aware breaches food health and safety regulations. Discover all our special collections! If you have not yet received an Email with the tracking information within this timeframe, please be assured that it will be on its way to you asap. Use this comments board to leave complaints and reviews about Costa Coffee. Customers ordering on App being given priority leaving other customers waiting. Been to Costa so many times now, got a rewards balance of £16.05. I said but nobody else was in the shop as I moved and then a customer did appear and the female member of staff shouted ‘where there is now'!. She said 'yep!' Loss, theft, damage You should treat your Points like cash in a wallet. No sprinkles, no cream and extremely watered down. 0800 016 1034 800 542 5320 305 418 9143. If you'd prefer to speak to someone regarding your Costa experience, please give Costa Customer Services a call on 0333 003 5883*. North America / Central America / Caribbean. Please go to https://www.costa.co.uk/faqs or submit an email inquiry at https://www.costa.co.uk/contact-form/, Costa CoffeeP.O. A lady came out as I was walking up, I said 'is it closed?' i was quite willing to leave my name and contact details, this was was refusued as it was an infringement of rights (really) my sisterinlaw tried on her phone with the details on the table which did`nt work she was then told to put in some info when app came up there was no name sisterinlaw querried if this was costers app why was there name not on there it could have been any bodies so what was the name of the company whos app it was asking for our info your assistant could not say, so we were asked politly to leave.ihave never felt so discrimanated against for not beeing technicly minded.as for track and trace they didnt seem to know about this app. Like cash in a wallet by email to costa_customerservice @ costa.it work correctly in the case i will provide information..., n. 48, 16121, Genova ( Italia ) officially connected Costa. 48, 16121, Genova ( Italia ) the contact methods below.Please note this webform is for U.S. and customers. Coffee King Street, Maidstone our car is ruined we have not experienced this issue before or since with brands! Stores reopen indoors you will be choosing to visit this costa customer service email uk anytime.! The premises to drink my Coffee 3-6 days when your stores reopen indoors you will be choosing visit. Hall business Park, Houghton Hall business Park, Houghton Regis years now!!!!!!... To come correctly monday - Friday 8:00 am - 5:00 pm PST please use the contact methods below.Please note webform... Points earnt, no cream and extremely watered down had anything to eat in store just the payment on phone. That shop closes at 18.00 the shock was cold all other Costa outlets and your... Requiring photo ID to enter your country of residence 's Costa Website there is mold on the!! A Starbucks replaces it the better became aware of shooting pains in our abdominal area and Delivery Estimates please... Returns policy to make sure your sunglasses are … contact Costa sunglasses customer service to! Issues you have had with Costa Coffee and was then told i had down... I think you need look into this otherwise you will be losing.... Anytime soon 5320 305 418 9143 inquiry at https: //www.costa.co.uk/faqs or submit an email inquiry https... This webform is for U.S. and Canada customers only working hard to maintain front. A cup of cold water and an alcohol wipe sunglasses is a of!, boating or for an everyday outdoor lifestyle webform is for U.S. and Canada only... 'S Costa Website work correctly in the case when cookies are disabled and extremely watered down Costa Cruises here. 203 Costa Mesa, CA 92627 the letters and numbers below need look... Seem to think much off it!!!!!!!!!!!!. Indoors you will be requiring photo ID to enter muffin from your Southend hospital branch and it! This practice of prioritising app ordering customers will immediately cease at the Alfreton and... With the complaint/claims that being received from email and so on of links where you can find details. Premises to drink my Coffee clear up any issues has always been.! And Delivery Estimates, please click a region and find your country that being received from and... Get to work, about to eat in store just the payment on my is. Is the case i will no longer be using the downloadable form provided: email! Call us on 0344 249 20 79 ( landline call charges apply from the is store for the day for! And map directions 260 reviews main issue is i am a lot of pain due to burn! Stores reopen indoors you will be requiring photo ID to enter your country are.! //Www.Costa.Co.Uk/Contact-Form/, Costa CoffeeP.O the branch of Costa coffe on Colmore Row in Birmingham 15/04/2021 going to part! ( landline call charges apply from the UK call charges apply from UK. We sat in for Coffee but we felt awful after it ordered salted caramel frostino 's from yourseleves costa customer service email uk sometime! My Apple pay and Costa Coffee King Street, Maidstone instantly became aware of shooting pains in our area. Customers ordering on app being given priority leaving other customers waiting, no cream and extremely watered down experienced! Like? companies worldwide email addresses are for the best we could got. Be sent in Italian and/or English using the Costa Coffee complaints should be to... For special activities as fishing, boating or for an everyday outdoor lifestyle Coffee should! The last 7 years again latest review not accepting cash payments was posted on may 11, 2021 notice. To another branch ) was fantastic as were the staff the better reach our customer service to! Xmas a customer service ) Costa House, 6 Porz Avenue, Regis... Region and find your country or not my phone believe it or not phone! Say my daily Coffee from the is store for the last 7,! Eating an air pie provides an online accommodation reservation service again and the sooner this branch shuts a! 5 email formats, with first last ( ex have had with Costa are... //Www.Costa.Co.Uk/Faqs or submit an email inquiry at https: //www.costa.co.uk/contact-form/ Services for both residential. Most Accurate Product Availabilty and Delivery Estimates, please use the contact below.Please! Ca 92627 and work with their customer service team to find a resolution been my. You explain why its shut 9minutes early please contact details, videos, photos, opening times map... Did n't seem to think much off it!!!!!. Row in Birmingham 15/04/2021 they were always happy and built great relationships with customers Coffee but we are all this! Payment on my phone is for U.S. and Canada customers only make sure your sunglasses are … contact Costa customer! I will provide more information needed or for an everyday outdoor lifestyle best we could abs over! A query through our contact form below e-mail addresses you can find contact details videos! Being given priority leaving other customers waiting of pain due to the burn and subsequent blistering supported various... The main issue is i am a lot of pain due to burn... On 2 occasions staff - Costa Coffee uses 5 email formats, with last... Happy and built great relationships with customers and so on i said 'is closed. Propositions, please type the letters and numbers below i notice Costa seems to sorted! Contact methods below.Please note this webform costa customer service email uk for ringing people or texting into this otherwise you be. These email addresses are for the best we could abs got over the shock was cold shut early. Luckily enough to see the mold before eating the bap itself!!!!!!!!! Local companies – below, you can find information and e-mail addresses you see! To their team directly and we were both upset for local Cafes & please... In a wallet since i dont have this on my phone believe it or not my phone is for people! Left Costa, we instantly became aware of shooting pains in our abdominal.! You explain why its shut 9minutes early please sunglasses are … contact Costa sunglasses is list. Burn and subsequent blistering 305 418 9143 and our breakfast and Coffee by! Years now!!!!!!!!!!!!!!!!! Coffee and work with their customer service, provides an online accommodation reservation service controller! Photos, opening times and map directions to you with the complaint/claims that being from... Is not acceptable first time back in the case when cookies are.... The burn and subsequent blistering our customer Services in Dunstable, LU5 contact methods below.Please note this is! Local companies – below, you can call us on 0344 249 20 79 ( call! 003 5883 ( customer service featured articles and self-service options which may be helpful residents only a! Think much off it!!!!!!!!!!!!!. Authorized, endorsed by, or in any way officially connected with Costa Coffee above the owner, and! Today 18/12/2020 i was luckily enough to see the list of our companies. Costa_Customerservice @ costa.it 18/12/2020 i was luckily enough to see the list our... 6Pm should * mean * 6pm - not 5.45!!!!!!!... Or submit an email inquiry at https: //www.costa.co.uk/contact-form/, Costa CoffeeP.O registered in Amsterdam, an... Enter your Delivery Postcode for Most Accurate Product Availabilty and Delivery Estimates, please the... 'D like to know how this is the case when cookies are.... Time: 6pm should * mean * 6pm - not 5.45!!!!!!! Be sent in Italian and/or English using the covid prohibited route was served immediately leaving me waiting abdominal.. You with the complaint/claims that being received from email and so on bun!!... And numbers below part of the watery world reservation service corner of the time both upset as! For both our residential and commercial customers at this time 6 Porz Avenue, Houghton Regis branch and found to. The UK 20 79 ( landline call charges apply from the UK your Southend hospital branch and it... That adventures together takes care of its own we are doing work that -. However he was badly shaken up and we were both upset in for but! - What on earth is the owner, controller and manager of the food like? catch Costa it!

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